Cancellation Policies:
 

• Please note that all booked appointments require 24 hours' notice for a single appointment and 48 hours' notice for two or more appointments to cancel or reschedule without incurring a 100% cancellation fee

• We do not accept reservation changes or cancellations over voicemail or email outside of spa hours.

• Late cancellations or no-shows for all services are subject to 100% charge.​

• We do not hold reservations without a valid credit card.

• Laya reserves the right to end a treatment immediately, without refund, if a client engages in abusive, threatening, or inappropriate behavior toward staff. The full treatment fee will apply regardless of how much of the session was completed.

 
Spa Policies:
​

• New Clients: Please complete the online intake form found at the bottom of your confirmation email; or arrive 15mins early to fill out a hard copy​.

• We do not refund products or merchandise.​

• We do not refund spa services or yoga passes.

• Gift Cards are not transferrable or refundable.

• All prices are subject to change without notice​.

• We do not have a blow dryer onsite - this is a measure to reduce noise pollution. We offer shower caps if needed.
  
  
  Way Spa Gift Cards Policy:
   

• can only be redeemed once.

• cannot be redeemed on promotional sale services/items and medi-spa facials.
  
  Way Spa Gift Cards Redemption:
   

• The total value of your card is redeemed with the spa, and any remaining value left on the card will be added to your account for future purchases.